(last update: Jan 2013)
Information we gather
The following information is gathered from our website visitors:
- IP address
- Time and day of the visit
How we use the information we gather
We use the information to enhance your visitor experience.
The people that are given access to this information
Your personal information is accessible by our server administrator.
The security measures we have in place to protect your personal information
To safeguard your personal information, we have documented procedures in place that are audited by recognised data privacy expert.
- Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalise your experience of our website.
- Google’s use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.
Any personal information provided or acquired by Mamaison is controlled primarily by the CPI Hotels, a.s.; Bečvářova 2081/14; 100 00 Praha 10; IČO: 47116757; DIČ: CZ47116757 hereinafter referred to as “Mamaison”.
When you visit our website, we receive and may collect two types of information: (1) Site Use Information and Cookies, and (2) personal information you knowingly choose to disclose, which is collected on individual basis.
When you click on links on Mamaison website, you may leave our site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.
Information We Collect
Mamaison collects personal information from Customers who visit this Site and register with our Newsletter. We also use the email addresses used in the registration information to communicate with our Customers. From time to time, Mamaison Management may contact you via email to notify you of changes to its offer, information about Mamaison and promotional material from Mamaison Hotels & Residences. We will retain your information for as long as your account is active. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Mamaison shall use all reasonable endeavors to give you free access to your personal information in an appropriate scope. You may change or delete your personally identifiable information at any time by contacting us at firstname.lastname@example.org and clearly indicating that you wish to change or deactivate and delete such information.
Sharing Your Information
We reserve the right to disclosure your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, Court order, or legal process served on our Website.
We use other third Parties such as a booking engine company to book your room (s), or an email service provider to send out emails on our behalf. When you sign up for our services we will share your information as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for promotional purposes.
If Mamaison is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Site Use Information
Our servers automatically collect site use information, each time you visit our site.
The site use information includes, but is not limited to the following: the domain names, operating system in use (e.g. Macintosh, Windows), browser (e.g. Mozilla Firefox, Internet Explorer) and version, the website which referred you to us, and other similar information. This information may be aggregated to measure the number of visits, average time spent on our website, pages viewed, time and date of visits, and other similar information. We may use and disclose site use information, for example, to measure the use of our website, improve the content, explain the utility of our website and services we provide, and to extend their functionality.
Similar to other commercial websites, the technology called “cookies” may be used to provide you with tailored information. A cookie is a small piece of data that a website can send to your browser, which may then be stored on your hard drive, so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect general information that enhances our ability to serve you and measure the utility of our website. We do not link the information we store in cookies to any personally identifiable information you submit while on your site.
Information we collect may be used to enhance your use of our website, and to provide you with a service that you ordered, arrange the website in the most customer friendly way, communicate special offers and featured items, and/or respond to your questions and suggestions.
Mamaison collects only personal information that you choose to provide voluntarily registering to our Mamaison Newsletter. Mamaison shall advise you which information is mandatory to provide and what you do not have to enclose.
When you send us an email, we use your email address to thank you for your comment and/or reply to your question, and we will store your communication and our reply for any future correspondence. Beyond our initial reply, we will never use your email address to send you any unsolicited message or information, nor will we share it with or sell it to anyone else for such use.
When you accept to receive information about our services, promotions, newsletters, press releases, and/or new offers, we use your email address and any other information you give us to provide you with the information or other services, until you ask us to stop (using the ‘unsubscribe’ instructions provided with each email communication.
When you request information or other services from us, we use your email address and any other information you give us to provide you with the information or other services that you requested, until you ask us to stop (using the ‘unsubscribe’ instructions provided with each email, and/or on the site where you signed up, and/or as we otherwise provide), or until the information or service is no longer available.
We will never use your email address or other information to provide you with any unsolicited messages or information (unless that is part of the service you are requesting), nor will we share it with or sell, rent or lease it to any third party for such use.
We believe that keeping personal information secure is one of our most significant responsibilities.
We restrict access to Personal Information about you to those employees and others who need to know that information to assist us in our business, or to provide products or services to you.
When we request customers to enter sensitive information, such as credit card number, it is encrypted and protected with the best encryption software in the industry SSL and processed through a reputable payment processor. While on the secure page, such as our order form, the lock icon at the bottom of web browsers, e.g. Mozilla Firefox or Microsoft Internet Explorer, becomes locked, as opposed to unlocked or open, when you are just ‘surfing’.
We cannot guarantee the security of your data while it is being transmitted over the Internet and through servers that are out of our control. We strive to protect your personal information but Mamaison cannot ensure or warrant the security of any information you transmit to our website or Services. Any data transmissions you make over the Internet are done so at your own risk. Once we receive the data transmission, we make our best efforts to ensure its security and privacy on our systems.
Google Analytics and Google AdWords are used on the Site by either the Participant or a third party on the Site.
If, however, Mamaison is going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted their account, then they will not be contacted, nor will their personal information be used in this new manner.